Privacy Policy

Overview

This Privacy Policy describes how Signora Jewels ("we", "us", "our") collects, uses, and shares your personal information when you visit signorajewels.com, make a purchase from us, or communicate with us (together, the "Services"). By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Section 1 – Information we collect

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide, such as your name, shipping and billing address, phone number, email address, and payment information.

When you browse our store, we automatically receive certain information about your device, including your internet protocol (IP) address, browser type, time zone, and information about the cookies installed on your device. As you browse, we also collect information about the pages and products you view, the websites or search terms that referred you to our store, and how you interact with the Services.

If you contact us directly — by email, WhatsApp, our contact form, or a consultation booking — we collect the information you choose to share with us, such as your name, contact details, and the content of your message.

Section 2 – How we use your information

We use the information we collect to: fulfil orders placed through the Services (including processing payment, arranging shipping, prepaying applicable duties, and providing invoices and order confirmations); communicate with you about your order, account, or enquiries; screen orders for potential risk or fraud; provide customer support, warranty, and returns service; and, in line with the preferences you have shared with us, send you information about our products, new collections, and offers.

We also use browsing information to improve and optimize the Services — for example, by generating analytics about how customers browse and interact with the store, and to assess the success of our marketing.

Section 3 – Consent

When you provide personal information to complete a transaction, verify your payment, place an order, arrange delivery, or return a purchase, you consent to our collecting and using it for that specific purpose.

If we ask for your personal information for a secondary purpose, such as email marketing, we will either ask you directly for your consent or provide you with a clear opportunity to decline.

You may withdraw your consent to marketing at any time by clicking "unsubscribe" in any of our emails, or by contacting us at care@signorajewels.com.

Section 4 – Sharing your information

We share your personal information with service providers who help us provide the Services, including:

Shopify Inc., which hosts our online store. Your data is stored through Shopify’s data storage, databases, and applications, on secure servers behind a firewall. You can read more about how Shopify handles personal information in the Shopify Privacy Policy at www.shopify.com/legal/privacy.

Payment processors, which handle your payment securely. If you pay via a direct payment gateway, your payment data is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS) and retained only as long as necessary to complete the transaction.

Shipping and logistics partners (including FedEx, DHL, and UPS), who receive your name, delivery address, and contact details in order to deliver your order and handle customs clearance.

Analytics and marketing providers, who help us understand how the Services are used and reach customers with relevant communications.

We may also disclose your personal information where required to comply with applicable law, a lawful request, or legal process; to enforce our Terms of Service; or to protect the rights, safety, and property of Signora Jewels, our customers, or others. We do not sell your personal information.

Section 5 – Third-party services

The third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us. Certain providers, such as payment gateways, have their own privacy policies for the information we must provide to them for your purchase — we recommend reading their privacy policies so you understand how your personal information will be handled by them.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

Section 6 – International transfers

Signora Jewels is based in India, and our service providers may be located in other jurisdictions, including the United States and Canada. When you use the Services, your personal information may be transferred to, stored, and processed in countries other than your own. Where we transfer your information internationally, we rely on the safeguards provided by our service providers, such as Shopify’s data protection commitments.

Section 7 – Security

We take reasonable precautions and follow industry best practices to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. Sensitive information such as payment details is encrypted in transit using SSL/TLS technology. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Section 8 – Data retention

When you place an order through the Services, we retain the associated information for our records unless and until you ask us to delete it, except where we are required to keep it for legal, tax, accounting, or warranty purposes. Because every Signora piece carries a lifetime warranty, we retain order records to honor warranty claims.

Section 9 – Cookies

We use cookies and similar technologies to keep your session working (such as your cart), remember your preferences, understand how visitors use the store, and improve site performance. You can control or disable cookies through your browser settings; disabling some cookies may affect how the store functions, including checkout.

Section 10 – Your rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information: the right to access the personal information we hold about you; the right to correct or update inaccurate information; the right to request deletion of your information; the right to object to or restrict certain processing; the right to data portability; and the right to withdraw consent where processing is based on consent.

If you are located in the European Economic Area or the United Kingdom, you have these rights under the GDPR and UK GDPR respectively, and you also have the right to lodge a complaint with your local data protection authority. If you are a resident of California or certain other US states, you may have similar rights under applicable state privacy laws, including the right to know, delete, and correct, and the right not to receive discriminatory treatment for exercising your rights. We do not sell or share your personal information as those terms are defined under California law.

To exercise any of these rights, contact us at care@signorajewels.com. We will respond to your request within the timeframe required by applicable law and may need to verify your identity before acting on it.

Section 11 – Age of consent

The Services are not intended for individuals under the age of majority in their place of residence. By using this site, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the parent or guardian of a minor and consent to their use of the Services.

Section 12 – Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

Section 13 – Questions and contact information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply ask a question, contact us: