Everything Answered

Made to order means a listed design is crafted after purchase in the options offered on its product page. It is not the same as a fully custom commission and does not change the listed design's return eligibility.

Standard listed pieces are made to order with an estimated dispatch of 7 business days. Use the product-page estimate when it is more specific and the timing confirmed after ordering. Delivery timing begins after dispatch and varies by destination and carrier service. Fully custom commissions follow the production schedule confirmed with their approved specifications or CAD.

Yes. For a customer-specific commission involving a custom stone, setting, design change or entirely new design, visit our Truly Custom page or book a consultation. Specifications, materials, timing and any CAD approval are confirmed in writing before production.

Complimentary engraving is available on rings through the product-page option. Confirm spelling, dates and initials before ordering. Complimentary engraving offered on a standard listed product remains a normal listed option and does not by itself make the item Final Sale. The standard return rules still apply unless the item is explicitly classified as Final Sale.

Quick visible ring sizes are shown on the product page, with extended supported sizes available through Find My Size. Measure carefully before ordering. Ring size is not a priced variant, and an extended size selected through the supported flow does not by itself make a listed ring Final Sale.

Contact us as soon as possible at care@signorajewels.com. Crafting can begin quickly, so a change or cancellation cannot be guaranteed after the order is placed, but we will review what is still possible.

Yes. Signora offers express, insured and tracked delivery to destinations currently available at checkout. The carrier service available for the delivery address is shown before payment.

Standard listed pieces are made to order with an estimated dispatch of 7 business days. Use the product-page estimate when it is more specific and the timing confirmed after ordering. Delivery timing begins after dispatch and varies by destination and carrier service. Fully custom commissions follow the production schedule confirmed with their approved specifications or CAD.

Orders of US$500 or more receive free express, insured and tracked international delivery. Below US$500, express, insured and tracked international delivery is charged at the fixed rate shown at checkout.

Yes. Authorized outbound shipments are insured and tracked. Contact Signora promptly if an order is lost or arrives damaged so the team can review the carrier record and arrange the appropriate resolution.

For every destination available at checkout, Signora prepays applicable import duties and import taxes. Customers should not be asked to pay those import charges again on delivery.

Your jewelry is protected inside secure, discreet outer shipping packaging. Any gift-note or additional packaging choice available for the order is shown during the purchase flow.

Yes. Tracking details are sent after dispatch. You may also contact Signora with your order number if you need help reading a carrier update.

Standard listed products are eligible for return within 30 days after carrier-recorded delivery when unworn, unused and in their original condition, with the original packaging and included documents. Normal listed choices such as metal, stone carat, chain or bracelet length, an extended ring size, or complimentary engraving do not by themselves make an item Final Sale. A sale or discount also does not imply Final Sale; only an item explicitly classified as Final Sale follows the non-returnable exclusion.

Contact Signora for authorization before sending an item. For an eligible authorized standard return, Signora provides a prepaid, insured return label and covers the return courier cost, return transit insurance, and applicable return customs, import duties and import taxes. No restocking fee applies.

A fully custom commission is different from a listed made-to-order design. After its specifications or CAD are approved, a normal change-of-mind return does not apply. Manufacturing defects remain reviewable. Signora may accept an exceptional non-defect return case by case; documented labor and genuinely non-recoverable costs may be deducted, but these deductions are not a restocking fee.

Signora reviews reported manufacturing defects in the metalwork or stone setting. Normal wear, accidental damage, misuse, loss and work performed by another jeweler are not manufacturing defects. Contact Signora with the order number and clear photos so the team can assess the piece and confirm the available resolution.

Contact Signora before arranging resizing, repair, re-plating, polishing, stone work or alteration through a local jeweler. Signora will review the design and provide suitability, risk and precaution guidance. Third-party work performed after delivery may end normal return eligibility and can affect warranty assessment.

Manufacturing defects, an incorrect item or transit damage are handled separately from change-of-mind return eligibility. Contact Signora promptly with the order number and clear photos so the team can review and resolve the issue.

Available payment methods are shown at checkout for the device, destination and order currency. Checkout is encrypted.

Prices are displayed in USD by default. A bank or card provider may apply its own currency conversion, bank or card-provider fees.

Any installment option available for an order appears at checkout. Availability varies by destination and payment provider.

We focus on direct-from-maker pricing and clearly stated product specifications. If you find a genuinely comparable piece, share its specifications with us and we will review it without promising a match.

Signora Jewels is founded and run by Himmat Mangukiya, a designer in Surat, India. Signora was founded in 2021 to bring the family's jewelry craft directly to customers online.

Signora jewelry is crafted in Surat, India. The product page and approved order details identify the materials and specifications for each piece.

Many listed designs offer lab-grown diamonds or moissanite, while natural diamonds may be requested for a custom commission. The product page and approved order details identify the exact stone selected.

Yes. Book a free, no-obligation consultation through our Book a Consultation page, or contact us on WhatsApp at +91 95586 15423.

Signora is an online store. Our workshop is in Surat, India, and consultations are available online.