Shipping policy

Last updated: 2 August 2026

01Shipping destinations

Signora offers express international delivery to destinations available at checkout.

A country or region is available only when Shopify checkout accepts the customer's delivery address and displays a delivery option. Availability may change because of carrier restrictions, customs requirements, sanctions, service interruptions, or operational limitations.

02Where orders ship from

Signora jewelry is crafted and dispatched from our workshop in Surat, Gujarat, India.

03Made-to-order processing and dispatch

Most Signora jewelry is made to order after the customer selects the available product options.

The product page, custom proposal, order confirmation, or written order update shows the applicable estimated dispatch timing. A product-specific estimate takes priority over a general estimate.

Dispatch time and carrier transit time are separate:

• dispatch time is the period required to craft, finish, inspect, document, and prepare the order; and
• transit time begins after the carrier receives the shipment.

Fully custom commissions follow the production schedule confirmed in the approved specifications, CAD, proposal, or invoice.

All dates are estimates, not guaranteed delivery promises. We will contact the customer if a material delay becomes known.

04Delivery service

Orders are sent using an express, insured, and tracked carrier service. Depending on destination and availability, carriers may include FedEx, DHL, UPS, or another reputable international courier.

Delivery normally requires a signature or another secure delivery confirmation.

05Shipping charges

Orders of US$500 or more qualify for free express, insured, and tracked worldwide delivery.

Orders below US$500 are charged the fixed express-delivery rate shown at checkout.

The below-US$500 rate is controlled in Shopify Admin and may change from time to time. The rate displayed at checkout before payment is the applicable rate for that order.

Currency conversion may cause the displayed local-currency equivalent to vary.

06Transit time

The current express transit estimate is generally 5–8 business days after dispatch.

Actual transit time may vary by destination, carrier, customs processing, remote-area service, public holidays, weather, security events, or other conditions outside Signora's direct control.

The tracking page and carrier updates provide the most current transit information after dispatch.

07Duties and taxes

For every destination available at checkout, Signora prepays applicable import duties and import taxes. The customer should not be asked to pay those import charges again on delivery.

This promise relates to import duties and import taxes associated with delivery of the order. It does not include charges imposed independently by a customer's bank, card issuer, currency-conversion provider, or another third party.

If a carrier incorrectly requests an import payment on delivery, do not pay it without first contacting Signora, unless withholding payment would risk return or destruction of the shipment. Send us the carrier notice immediately so we can assist.

08Tracking

When the order is dispatched, the customer receives tracking information by email or through the order-status page.

Customers should monitor tracking and respond promptly to carrier requests relating to:

• address verification;
• delivery scheduling;
• identity or customs documentation;
• signature requirements; or
• failed-delivery attempts.

09Address accuracy

The customer is responsible for providing a complete and accurate delivery address, email address, and phone number.

Contact Signora immediately if an address correction is required. We cannot guarantee changes after dispatch.

Additional carrier costs caused by an incorrect or incomplete address, refusal to cooperate with the carrier, or repeated failed delivery attempts may be charged to the customer where permitted by law.

10Delivery attempts, refusal, and unclaimed packages

The customer must be available to accept delivery or make suitable arrangements with the carrier.

If a shipment is refused, abandoned, unclaimed, or returned because of an address issue or failed delivery, Signora will review the circumstances. Any refund is subject to the applicable Return and Refund Policy and may exclude non-recoverable carrier costs where the issue was not caused by Signora.

11Insurance, loss, and transit damage

Every authorized outbound shipment is insured and tracked.

Report visible package damage, a missing shipment marked delivered, an incorrect item, or transit damage to care@signorajewels.com within 48 hours. Include the order number, photographs, video where available, and any carrier documentation.

Do not discard the packaging until the issue is resolved.

12Delivery delays

Carrier and customs delays can occur. Signora will assist with reasonable tracing and carrier communication, but estimated delivery dates are not guaranteed.

A delay alone does not automatically mean the shipment is lost.

13Multiple delivery addresses

One Shopify order can be shipped to one delivery address. Place separate orders when items must go to different addresses.

14Ordering for a specific date

Contact Signora before ordering for an engagement, wedding, birthday, travel date, or other fixed occasion.

We will give a realistic assessment based on the product and destination, but we cannot guarantee a date affected by production, carrier, or customs events outside our control.

15Contact