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Begin with one of our most-loved collections and find a piece made for you.
Shop best sellersYour piece is crafted before it travels. A tracking number appears only after dispatch; until then, your order is with our Surat atelier and our care team can check its progress personally.
Use the route that matches where your order is in its journey.
After dispatch
Open the dispatch email from care@signorajewels.com for the tracking number and live courier link. Check Spam or Promotions if it is not in your inbox.
Ask us to resend it →Order record
Use the order link in your confirmation email or sign in to see the current order record and available status information.
Open your account →Crafting or delivery
Share your order number and registered email. We can check the atelier stage before dispatch or help investigate a carrier update afterward.
Message us →Made-to-order production and delivery are separate stages. The order or approved custom specification controls the production estimate.
Your order and payment are recorded. Any product-specific estimate is shown in the confirmation.
Your piece is being cast, set, finished and quality-checked in Surat. No carrier number exists yet.
The tracking email is sent when the insured shipment is handed to the carrier.
The carrier records delivery using the destination-specific service shown in tracking.
Custom commission? Its production schedule follows the timing confirmed with the approved specifications or CAD. Contact the atelier for an update before dispatch.
The delivery method shown for your destination is express, insured and tracked.
The carrier and live scan history appear in the dispatch email.
Keep the packaging and contact us promptly if the parcel or item arrives damaged.
Your piece travels in packaging designed to protect it through the international delivery journey.
The carrier records the final handoff under the service available for your address.
Not necessarily. A tracking number is created only after your made-to-order piece is dispatched. Check the production estimate in your order confirmation; if that estimate has passed without an update, contact us with the order number.
Check Spam and Promotions for a message from care@signorajewels.com. If it is not there, send us your order number and registered email so we can confirm the address and resend the tracking link.
International scans can pause between facilities or during clearance. Compare the latest carrier estimate first; if it has passed or the status looks unusual, send us the tracking number and we will help investigate.
Check with household members, reception, the carrier's delivery proof and any safe location shown in the record. If it is still missing, contact Signora and the carrier promptly so the delivery record can be reviewed.
Keep all packaging and contact us promptly with the order number, packaging photos and clear images of the item. Transit damage is reviewed separately from a change-of-mind return.
Send the order number and registered email. Your message reaches the Signora care team, not an automated carrier bot.
