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Begin with one of our most-loved collections and find a piece made for you.
Shop best sellersAsk about an order, a piece, a return, warranty review or custom idea. Your message reaches the Signora care team connected to our Surat atelier.
An order number, product link or clear photograph helps us route a question faster—but none is required to begin.
Pick the route that fits the question. All three connect you with Signora.
Usually quickest
Best for urgent order questions, photographs and short follow-ups.
Open WhatsAppDetailed questions
Useful for order records, return or warranty information and detailed context.
Write an emailDesign conversation
Request a free conversation about custom design, stones, sizing or a listed piece.
Request a timeThis native Shopify form sends your message to the Signora care inbox.
Every piece is crafted and dispatched from our Surat atelier; client-care numbers support international conversations.
Head office & atelier
Visits are by prior arrangement so the team can prepare the right person and context for you.
Arrange a conversation →Client-care telephone
Response availability
Send a message whenever it suits you. Replies are handled during the care team's working hours in India; carrier or warranty questions may need additional review.
Messages welcome anytime
These pages answer the most common order and policy questions while the care team handles anything specific.
Find the status link, dispatch email and next troubleshooting step.
Open tracking help →Review dispatch, charges, duties, tracking and delivery support.
Open delivery guide →Check eligibility, authorization and refund timing before sending anything.
Open returns →Understand manufacturing-defect assessment and what evidence to send.
Open warranty →WhatsApp is usually the quickest route. Include the order number and a short description of what you need.
We aim to reply within 1–2 business days in India. Complex order, carrier or warranty questions may require additional review.
Visits are by prior arrangement. Contact us first so we can confirm availability and prepare for the purpose of your visit.
Contact us promptly with the order number, packaging photographs and clear images or video of the item. Keep all packaging while the delivery record is reviewed.
You do not need to choose the perfect department. Tell us what is happening and we will route it.
