Privacy policy

Last updated: 2 August 2026

01Who we are

Signora Jewels is the business responsible for the personal information described in this policy.

Trade name: Signora Jewels
Email: care@signorajewels.com
Phone / WhatsApp: +91 95586 15423
GSTIN: 24AZEPM2208B1Z2

Address:
Ground Floor, PL No. 85 To 88
Chhatrala Ind Park
Near Kadodara Chowkdi, B/H MacDonald
Kadodara, Haripura, Surat, Gujarat 394325
India

Our online store is powered by Shopify.

02Information we collect

Depending on how you interact with us, we may collect the following categories of information.

A. Identity and contact information

• name;
• email address;
• phone number;
• billing and delivery address;
• country or region;
• account details; and
• communication preferences.

B. Order and transaction information

• products viewed or ordered;
• selected metal, stone, carat, size, length, engraving, and other options;
• order value, currency, discounts, and payment status;
• invoice, refund, return, warranty, and customer-support history;
• delivery, carrier, tracking, customs, and duty information; and
• fraud-screening and transaction-risk information.

C. Payment information

Payments are processed by Shopify and payment providers. We generally do not store the full payment-card number. We may receive limited payment details such as payment status, card type, last digits, billing information, or transaction identifiers.

D. Custom-design information

When you request a custom piece, we may collect:

• design preferences;
• reference images;
• measurements;
• ring size;
• stone and metal choices;
• engraving instructions;
• budget and timeline;
• consultation notes;
• approved specifications;
• CAD files or approvals; and
• related communications.

E. Communications and customer service

We collect information you provide through:

• email;
• WhatsApp;
• contact forms;
• consultation bookings;
• chat;
• reviews;
• return or warranty requests; and
• social-media messages.

F. Device and usage information

When you use the website, we and our service providers may collect:

• IP address;
• browser and device type;
• operating system;
• language and time zone;
• cookie and similar-technology identifiers;
• pages, products, and links viewed;
• referring source;
• cart and checkout activity;
• approximate location derived from IP or device settings; and
• interaction, performance, and diagnostic data.

G. Marketing and preference information

We may collect:

• email or SMS subscription status;
• campaign interactions;
• advertising preferences;
• cookie choices;
• product interests; and
• survey or promotion responses.

H. Reviews and user content

If you submit a review, photograph, video, testimonial, or social-media content, we collect the content and related account or attribution information.

03How we collect information

We collect information:

• directly from you;
• automatically through the website and cookies;
• from Shopify;
• from payment, fraud-prevention, shipping, customs, analytics, advertising, review, scheduling, and communication providers;
• from social platforms when you interact with us there; and
• from publicly available sources where lawful and relevant.

04How we use personal information

We may use personal information to:

A. Provide products and services

• operate the website and account features;
• process payments and orders;
• make and customize jewelry;
• confirm specifications and CAD;
• provide engraving and sizing;
• prepare certificates and order documentation;
• arrange express, insured, and tracked delivery;
• prepay applicable import duties and import taxes;
• provide tracking and delivery support; and
• process returns, refunds, warranty requests, and customer service.

B. Communicate

• send order, payment, production, dispatch, delivery, and return updates;
• respond to questions;
• provide consultations;
• notify you of material policy or service changes; and
• maintain customer-service records.

C. Improve and personalize the store

• understand how customers use the website;
• improve navigation, product pages, search, content, and performance;
• show relevant products and recommendations;
• test features; and
• prevent technical problems.

D. Marketing

With consent where required, we may:

• send newsletters, product launches, educational content, and offers;
• measure campaign performance;
• create audiences for advertising; and
• personalize marketing.

You can unsubscribe from marketing messages at any time.

E. Security, fraud prevention, and compliance

We may:

• verify transactions;
• detect and prevent fraud, abuse, chargebacks, security threats, or unlawful activity;
• enforce our terms and policies;
• comply with tax, accounting, customs, sanctions, export, consumer, and legal obligations; and
• establish, exercise, or defend legal claims.

05Legal bases for processing

Where a law requires a legal basis, we rely on one or more of:

• performance of a contract, such as processing and delivering an order;
• steps requested before entering a contract, such as a custom-design consultation;
• consent, such as certain marketing or non-essential cookies;
• legitimate interests, such as operating, securing, improving, and supporting the store;
• compliance with legal obligations; and
• protection of legal rights, customers, staff, and the public.

Where processing is based on consent, you may withdraw consent. Withdrawal does not make earlier lawful processing unlawful.

06When we disclose personal information

We may disclose personal information to service providers and other recipients that help us operate the business, including:

• Shopify and its affiliates;
• payment processors and financial institutions;
• fraud-prevention and security providers;
• shipping carriers, logistics partners, customs agents, and insurance providers;
• cloud hosting, storage, email, messaging, and customer-support providers;
• analytics, performance, advertising, and marketing providers;
• review, survey, scheduling, and social-media platforms;
• professional advisers such as accountants, auditors, insurers, and legal advisers;
• government, customs, tax, regulatory, law-enforcement, or judicial authorities when required or permitted by law; and
• a buyer, investor, successor, or adviser in connection with a business transaction, subject to appropriate protections.

We require service providers to use personal information for authorized purposes and to protect it appropriately, subject to their roles and applicable law.

07Shopify

Shopify hosts our online store and provides commerce, checkout, account, analytics, fraud-prevention, and related services.

Shopify may process personal information to provide those services and, in some circumstances, for its own purposes under its privacy terms.

Your information may be processed in countries where Shopify or its service providers operate.

08Cookies and similar technologies

We use cookies and similar technologies for purposes such as:

• keeping the cart and checkout working;
• remembering preferences;
• account and security functions;
• fraud prevention;
• site analytics and performance;
• measuring campaigns; and
• advertising or personalization where permitted.

Some cookies are necessary for the store to function. Others may require consent depending on location.

You can use the site's cookie or privacy controls where available and can adjust browser settings. Blocking cookies may affect cart, checkout, account, currency, or other features.

09Advertising, sale, and sharing

We do not sell personal information for money.

We may use analytics and advertising partners. Under some privacy laws, disclosure for cross-context behavioral advertising or targeted advertising may be called a sale or sharing even when no money is exchanged.

Where required, we provide a method to opt out of applicable sale, sharing, or targeted advertising through the site's privacy choices, data-sharing opt-out page, cookie controls, or by contacting us.

We do not discriminate against a customer for exercising a privacy right.

10International data transfers

Signora is based in India and serves customers internationally.

Personal information may be processed in India and in countries where Shopify, payment providers, carriers, cloud providers, and other service providers operate.

Where required, we use available contractual, organizational, or legal safeguards for international transfers.

11Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• completing and documenting orders;
• tax, accounting, customs, and legal compliance;
• fraud prevention and dispute resolution;
• returns, certificates, and warranty support;
• maintaining approved custom specifications and CAD records;
• protecting legal rights; and
• marketing until consent is withdrawn or the information is no longer needed.

Retention periods vary by category, legal requirement, and business need.

When information is no longer required, we delete, anonymize, or securely dispose of it, subject to technical and legal limitations.

12Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include encrypted transmission, access controls, secure service providers, fraud monitoring, and staff access limitations.

No internet transmission or storage system is completely secure. We cannot guarantee absolute security.

If you believe your account or personal information has been compromised, contact us promptly.

13Your privacy rights

Depending on where you live and applicable law, you may have rights to:

• know whether we process your personal information;
• request access to or a copy of personal information;
• request correction of inaccurate information;
• request deletion or erasure;
• withdraw consent;
• object to or restrict certain processing;
• request portability;
• opt out of sale, sharing, or targeted advertising;
• limit certain uses of sensitive information;
• request human review of certain significant automated decisions where applicable;
• submit a grievance or complaint;
• nominate another person to exercise rights where applicable; and
• appeal a decision on a privacy request where applicable.

These rights may be subject to exceptions, verification, and legal limitations.

To submit a request, email care@signorajewels.com with the subject Privacy Request.

We will ask only for information reasonably necessary to verify identity and process the request. An authorized agent may submit a request where permitted by law, subject to proof of authority.

14EEA and United Kingdom

Individuals in the European Economic Area and United Kingdom may have rights including access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

They may also lodge a complaint with their local data-protection authority.

15California and other US state privacy rights

Where applicable, residents of California and certain other US states may have rights to:

• know categories and specific pieces of personal information;
• delete personal information;
• correct inaccurate personal information;
• opt out of sale, sharing, or targeted advertising;
• limit certain uses of sensitive personal information; and
• receive equal service when exercising rights.

We do not sell personal information for money.

16India privacy rights and grievances

Where applicable under Indian privacy law, individuals may request access to information about processing, correction, completion, updating, erasure, withdrawal of consent, grievance redressal, nomination, or other available rights.

Contact care@signorajewels.com for privacy requests or grievances.

17Marketing communications

You can stop promotional email by using the unsubscribe link or contacting us.

Transactional messages relating to an active order, account, return, security issue, or legal notice are not promotional and may continue where necessary.

18Children

The services are not directed to children who cannot legally consent to the processing of their personal information.

We do not knowingly collect personal information from a child in violation of applicable law.

A parent or guardian who believes a child provided information should contact us.

19Third-party links

The website may link to third-party sites or platforms.

Their privacy practices are governed by their own policies. We are not responsible for services we do not control.

20Changes to this policy

We may update this policy to reflect changes in law, technology, service providers, or business practices.

The updated policy will be posted with a revised Last updated date. Where required, we will provide additional notice or obtain consent.

21Contact and complaints