Warranty Information

Warranty Coverage

All our products come with a 1-year warranty from the date of purchase, applicable under normal usage conditions and for the intended purpose.

What is Covered
We cover plating issues (fading under normal use) and stone setting defects.
What is Not Covered
Excludes damage from mishandling, chemicals, water, perfumes, moisture, or normal wear and tear.
How to Make a Claim
Email care@signorajewels.com with your Order ID, registered email, issue description, and clear product photos.
Important Notes
Claims are subject to inspection. We may offer repair or replacement based on the assessment.

Actionable Steps

How to Make a Warranty Claim

To request a warranty claim, please email us at care@signorajewels.com with the following details:

Order number
Registered email ID
Description of the issue
Clear photos of the product
Our team will review your request and assist you with the next steps.

Final Notes

Important Notes

Warranty claims are subject to inspection and approval by our team.

In case of approval, we may offer a repair or replacement depending on the issue.

For more details on returns and exchanges, please refer to our Returns & Exchanges Policy.

FAQ

Our 1-year warranty covers manufacturing defects including plating issues (fading under normal use) and stone setting defects for all our handcrafted jewelry.

The warranty does not cover damage caused by accidents, mishandling, improper storage, or exposure to harsh chemicals, perfumes, water, and moisture. Normal wear and tear is also excluded.

To maintain the luster, keep jewelry away from perfumes and lotions. Store pieces in the provided pouch, and gently clean with a soft, dry cloth after each wear.

Yes, our warranty applies to all our jewelry pieces. However, please note that personalized items are final sale and non-returnable unless defective.

Once we receive your email with images and details, our team inspects the claim. You can expect a response within 3-5 business days regarding the next steps.

As our jewelry is handcrafted, slight variations in design or finish are unique characteristics of the piece, not defects. This makes your piece truly one-of-a-kind.