Refund policy

1. Returns

We have a 30-day return policy. You have 30 days after receiving your item to request a return. We ship worldwide and accept returns from all countries.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

2. How to start a return

Step 1 — Email us at care@signorajewels.com with your order number and reason for return (photos if damaged or defective).

Step 2 — We review your request, typically within 1–2 business days.

Step 3 — Once accepted, we send you full return instructions — and for US, UK, and Canada orders, a prepaid return shipping label.

Step 4 — Send it back in its original packaging. Once received and inspected, your refund is processed.

Please do not send items back without contacting us first — unrequested returns will not be accepted.

Return address:
Dhananjay House, Plot No. 85, Chhatrala Ind Park
Near Kadodara Chowkdi, Behind McDonald's
Haripura, Surat – 394325, India

3. Return shipping & duties

United States, United Kingdom & Canada	We provide a prepaid return shipping label and cover any import duties or taxes on the return shipment. There is nothing for you to pay to send your piece back to us.
Rest of the world	Returns are accepted within 30 days. Return shipping costs and any duties on the return shipment are the customer's responsibility. Contact us and we will guide you through the process.

4. Non-returnable items

The following cannot be returned:

• Made-to-specification or bespoke pieces — any item customized to your specifications (stone, setting, engraving, or design changes beyond our standard options) is made exclusively for you and is non-returnable.
• Sale items — items purchased at a discounted or sale price are final sale.
• Gift cards.

5. Damages & incorrect items

Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or incorrect, contact us at care@signorajewels.com within 48 hours of delivery with photos and we will make it right. Every shipment is fully insured until it reaches your hands.

6. Exchanges

We do not process direct exchanges. The fastest way to get a different piece is to return the original (if eligible) and place a new order once the return is accepted.

Questions about sizing, metal, or stone before you order? Message us — we would rather help you get it right the first time.

7. European Union — 14-day cooling-off period

If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. The item must be unworn, unused, with tags, and in its original packaging. Your receipt or proof of purchase is required. This right does not apply to made-to-specification or bespoke pieces.

8. Refunds

Once we receive and inspect your return, we will notify you whether it has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the credit.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at care@signorajewels.com.

9. Questions?

We are always happy to help — most messages get a reply within a few hours.

Made to order. Made for you.