Refund policy

Last updated: 2 August 2026

01Our 30-day return policy

Eligible standard listed products may be returned within 30 days after delivery.

To qualify, the item must be:

• unworn and unused, except for a reasonable inspection;
• in its original condition;
• returned with its original packaging, jewelry box, certificates, grading reports, tags, accessories, and any other documents supplied with the order; and
• free from damage, modification, resizing, repair, re-plating, or alteration after delivery.

The 30-day period begins on the date the carrier records the order as delivered.

02What counts as a standard listed product

A product remains a standard listed product when the customer selects only options offered on its product page. These normal listed choices do not, by themselves, make the item non-returnable or Final Sale:

• metal family, metal color, or gold purity offered on the product page;
• a listed center-stone shape, quality, or carat option;
• a listed chain or bracelet length;
• a ring size selected through the product page, including an extended size selected through Find My Size;
• complimentary engraving offered on the product page; and
• a normal discount or sale price.

Made to order is not the same as fully custom. A listed design that is crafted after purchase remains eligible under this policy unless it is explicitly marked Final Sale or otherwise falls within an exclusion below.

03Items that are not eligible for a normal change-of-mind return

The following are not eligible for a normal change-of-mind return:

A. Explicit Final Sale items

Only products clearly identified as Final Sale before purchase are excluded on this basis. A sale price or discount alone does not make an item Final Sale.

B. Fully custom commissions after approval

A fully custom commission is an order created through Signora's Truly Custom process or another written custom-design process, based on customer-specific requirements and approved specifications or CAD. Once the customer approves the specifications or CAD and production begins, the order is not eligible for a normal change-of-mind return.

Signora may, at its discretion, consider an exceptional return of a fully custom commission. If accepted, documented labor costs and other genuinely non-recoverable costs may be deducted from the refund. These deductions are not a restocking fee and will be explained to the customer before the exceptional return is authorized.

Manufacturing defects are handled separately and remain eligible for review.

C. Gift cards

Gift cards are non-refundable and cannot be exchanged for cash except where required by law.

D. Items altered after delivery

An item that has been resized, repaired, re-plated, engraved after delivery, stone-set, polished, modified, or otherwise altered by a customer or third-party jeweler is normally not eligible for a change-of-mind return. Contact Signora before arranging any post-delivery work so that we can review the design and provide guidance.

04Complimentary engraving

Complimentary engraving selected on a standard listed product is treated as a normal listed option. It does not, by itself, make the item Final Sale or remove the 30-day return right.

Please check spelling, dates, initials, symbols, and placement carefully before ordering. Signora is not responsible for engraving errors that exactly reproduce the information submitted by the customer.

05How to start a return

Do not send an item back without written return authorization.

To request a return, contact care@signorajewels.com within 30 days after delivery and provide:

• your order number;
• the email address used for the order;
• the item you wish to return;
• the reason for the return; and
• clear photographs if the item is damaged, incorrect, or believed to be defective.

We normally review return requests within 1–2 business days. If the return is approved, we will send written instructions and a prepaid return label.

06Prepaid return labels worldwide

For an eligible standard return, Signora provides a prepaid, insured return label worldwide.

Signora covers:

• the authorized return courier cost;
• transit insurance for the authorized return shipment; and
• applicable return customs, import duties, or import taxes associated with the authorized return shipment.

The customer must use the carrier, label, packaging instructions, and return address provided by Signora. Signora is not responsible for a return sent without authorization, sent to the wrong address, or sent using a different carrier or label.

07Original outbound shipping

For a change-of-mind return, any outbound shipping charge actually paid on the original order is non-refundable.

If the order qualified for free shipping, no notional shipping amount will be deducted from the product refund.

If the return is caused by a manufacturing defect, an incorrect item, or transit damage for which Signora is responsible, Signora will cover the applicable shipping and resolution costs.

08No restocking fee

Signora does not charge a restocking fee on eligible standard returns.

A fully custom exceptional return may involve documented labor and other non-recoverable deductions as described above. These are not standard-product restocking fees.

09Inspection and refund

When the return arrives, we inspect the item, packaging, certificates, grading reports, and accessories.

If approved, the refund will be issued to the original payment method for the returned product amount actually paid, less any non-refundable outbound shipping charge that was actually paid on a change-of-mind order.

We normally issue an approved refund within 10 business days after inspection. Your bank, card issuer, payment provider, or currency-conversion provider may require additional time to display the credit.

If more than 15 business days have passed after we confirmed approval and you have not received the refund, contact care@signorajewels.com.

10Damaged, incorrect, or defective items

Please inspect your order promptly after delivery.

Contact care@signorajewels.com within 48 hours if:

• the package or item was damaged in transit;
• the wrong item was delivered;
• a component is missing; or
• you believe the item has a manufacturing defect.

Include your order number and clear photographs or video. Signora will review the issue and confirm the appropriate remedy, which may include repair guidance, replacement, return, or refund depending on the circumstances.

Manufacturing defects are different from:

• normal wear;
• accidental damage;
• impact damage;
• misuse;
• loss;
• improper care;
• ordinary scratching or finish changes;
• damage caused by chemicals, heat, pressure, or unsuitable cleaning;
• loss or loosening caused by ignoring visible damage; or
• work performed by another jeweler.

11Resizing, repair, re-plating, and third-party work

Contact Signora before arranging resizing, repair, re-plating, polishing, stone work, or alteration.

We will review the design and provide guidance on:

• whether the work is suitable for that setting;
• design-specific risks;
• precautions a trusted local jeweler should follow; and
• how the proposed work may affect return eligibility or warranty assessment.

Third-party work performed after delivery may end normal return eligibility and may affect our ability to assess a later warranty or manufacturing-defect claim.

12Exchanges

We do not process direct exchanges.

For an eligible standard product, return the original item under this policy and place a new order for the preferred item or configuration after the return is accepted.

13Cancellations and order changes

Contact us immediately if you need to request a cancellation or change.

Because listed products are made to order and production may begin quickly, we cannot guarantee a cancellation or modification after the order is accepted or production begins.

For fully custom commissions, the approved proposal, specifications, CAD, invoice, and written communications govern cancellation and change terms. Approval of specifications or CAD authorizes production to begin.

14Mandatory consumer rights

This policy does not limit any mandatory consumer right or remedy that cannot legally be excluded in the customer's place of residence.

Where applicable law gives a customer greater rights, those mandatory rights apply.

15Contact