Terms of service

Last updated: 2 August 2026

If you do not agree, do not use the website or place an order.

01About Signora Jewels

Signora Jewels is an online fine-jewelry business operating from Surat, Gujarat, India.

Trade name: Signora Jewels
Email: care@signorajewels.com
Phone / WhatsApp: +91 95586 15423
GSTIN: 24AZEPM2208B1Z2

Business address:
Dhananjay House, Plot No. 85
Chhatrala Industrial Park
Near Kadodara Chowkdi, Behind McDonald's
Haripura, Surat, Gujarat 394325
India

The website and checkout are powered by Shopify. Purchases are made from Signora Jewels, not from Shopify.

02Eligibility

You must have legal capacity to enter into a contract in your jurisdiction.

If you are under the age of majority where you live, you may use the website only with the involvement and consent of a parent or legal guardian.

You must provide accurate, current, and complete information when placing an order or submitting a request.

03Accounts and security

You are responsible for:

• maintaining the confidentiality of your account and login details;
• activities performed through your account;
• keeping contact, billing, and delivery information current; and
• notifying us promptly if you suspect unauthorized access.

We may suspend or restrict an account where reasonably necessary for security, fraud prevention, legal compliance, or breach of these Terms.

04Product information

We aim to describe products accurately, including design, metal, stone type, approximate measurements, carat information, available options, photographs, and included documentation.

Fine jewelry is handcrafted. Minor variations may occur in:

• measurements;
• metal weight;
• stone dimensions;
• color;
• finish;
• prong placement;
• handmade details; and
• the appearance of natural or created gemstones.

Measurements and weights described as approximate are estimates, not guaranteed exact values.

Colors and scale can appear differently because of lighting, photography, screen calibration, browser settings, and device size.

A photographed sample may show one available carat, metal, or color configuration. The customer's selected configuration and order confirmation control the order.

05Product availability and options

Available options vary by product.

A product may offer some or all of:

• Silver;
• Yellow, White, or Rose Gold;
• one or more gold purities;
• Platinum;
• selectable center-stone weights;
• ring sizes;
• bracelet or necklace lengths;
• pendant-only or with-chain choices;
• gemstone colors; or
• complimentary engraving.

An option not offered on the product page is not included in the listed order. Contact us for a custom request.

We may correct, update, discontinue, or limit a product or option at any time before accepting an order.

06Orders and acceptance

Submitting an order is an offer to purchase.

An automated order confirmation acknowledges receipt but does not prevent us from reviewing:

• payment;
• pricing;
• product availability;
• address validity;
• fraud or risk signals;
• export, sanctions, or delivery restrictions; and
• obvious errors.

We may decline or cancel an order for a legitimate reason. If payment has been captured for a cancelled order, we will issue the appropriate refund.

07Prices, currencies, and payment

Prices and promotions may change without notice.

The price charged is the price shown for the selected configuration when the order is placed, subject to correction of an obvious error.

The store may display prices in different currencies. Currency conversion, card-provider rates, and bank fees may vary. The amount shown by the payment provider at checkout is the payable amount.

Available payment methods are displayed at checkout and may vary by country, device, currency, and provider.

The customer confirms that they are authorized to use the selected payment method.

08Shipping charges, duties, and taxes

Orders of US$500 or more qualify for free express, insured, and tracked worldwide delivery.

Orders below US$500 use the fixed shipping rate shown at checkout.

Duties & taxes prepaid worldwide. For every destination available at checkout, Signora prepays applicable import duties and import taxes. Customers should not be asked to pay those import charges again on delivery.

Further details are in the Shipping Policy.

09Made-to-order products

Most listed Signora products are made to order after purchase.

Made to order means that the listed design is crafted after the customer selects the options offered on its product page. It is not automatically a fully custom commission and does not, by itself, remove standard return eligibility.

The product page or order confirmation provides the estimated dispatch timing.

10Fully custom commissions and CAD approval

A fully custom commission is a customer-specific design or material request handled through Signora's Truly Custom process or another written custom workflow.

The process may include:

• consultation;
• customer requirements;
• stone or material selection;
• written specifications;
• quotation;
• CAD or design approval;
• Draft Order or invoice; and
• production.

The customer must carefully review all specifications, dimensions, engraving, stone details, metal details, size, and CAD views before approval.

Written approval authorizes Signora to begin production.

After specifications or CAD are approved, a fully custom commission is not eligible for a normal change-of-mind return. Manufacturing defects remain eligible for review.

Signora may consider an exceptional return case-by-case. Documented labor and other non-recoverable costs may be deducted if an exceptional return is accepted.

11Certificates, reports, and laser inscription

Every finished Signora jewelry product includes a Signora Jewelry Certificate describing the finished piece and stated materials.

For eligible lab-grown diamond jewelry:

• a selected individual lab-grown center or primary diamond of 0.50 ct or larger includes an independent IGI grading report;
• eligibility is based on the individual report-bearing diamond, not combined total carat weight; and
• the report number is laser-inscribed on the girdle of the report-bearing center diamond.

Accent and side diamonds are selected and matched according to Signora standards and are not represented as individually laboratory graded unless the product page or approved order specification explicitly says otherwise.

Applicable multi-stone bracelets and earrings may include one IGI Jewelry Report covering the finished piece.

For moissanite, gemstones, birthstones, or natural-diamond custom orders, the product page or approved written specification controls the laboratory, report type, and report scope.

A laboratory report describes the item assessed by that laboratory. It is not a warranty against loss, damage, wear, or future market-value changes.

12Engraving

Complimentary engraving is available where offered on the product page.

The customer is responsible for confirming spelling, dates, initials, characters, symbols, font choice, and placement before ordering.

Engraving selected as a normal option on a standard listed product does not, by itself, make the product Final Sale.

13Ring sizing and fit

Quick sizes may be shown directly on a ring product page. Extended sizes may be available through Find My Size.

Ring size is a customer-selected fit instruction and is not ordinarily a priced variant.

Sizing tools and charts provide guidance, not a guarantee of fit. Finger size can vary with temperature, time of day, measurement method, band width, and personal preference.

Contact Signora before post-delivery resizing or alteration. Some settings, eternity designs, pavé work, thin shanks, tension-style structures, and complex galleries have resizing limitations.

14Order changes and cancellations

Contact us immediately to request a change or cancellation.

We cannot guarantee a change after an order is accepted or production begins.

For a fully custom order, the approved proposal, specifications, CAD, invoice, and written communications control.

15Shipping and delivery

Orders are dispatched using an express, insured, and tracked service to destinations available at checkout.

Dispatch and transit estimates are not guarantees.

The customer must provide accurate address and contact information and cooperate with carrier requests.

Report delivery damage, a missing package marked delivered, or an incorrect item promptly.

Further details are in the Shipping Policy.

16Returns and refunds

Eligible standard listed products may be returned within 30 days after delivery, subject to the Return and Refund Policy.

Normal listed options, complimentary engraving, extended ring sizing, and a normal sale price do not, by themselves, make a product Final Sale.

Only an item explicitly marked Final Sale is excluded on that basis.

Signora provides a prepaid, insured return label worldwide for eligible standard returns and covers applicable authorized return customs and import charges.

Any outbound shipping charge actually paid on the original order is non-refundable for a change-of-mind return.

There is no restocking fee on an eligible standard return.

17Care, wear, repairs, and third-party alterations

Fine jewelry requires appropriate care and periodic inspection.

The customer should:

• avoid severe impact, pressure, chemicals, chlorine, heat, and unsuitable cleaners;
• remove jewelry for activities that could damage it;
• inspect prongs, clasps, settings, and wear points;
• stop wearing a piece if a stone or component appears loose; and
• follow the care guidance supplied with the product.

Contact Signora before arranging resizing, repair, re-plating, polishing, or alteration through another jeweler.

Third-party work may end normal return eligibility and may affect our ability to assess a later manufacturing-defect or warranty request.

18Reviews, photos, and other submissions

If you submit a review, photograph, video, testimonial, design idea, comment, or other content, you confirm that:

• you own it or have permission to submit it;
• it is accurate to the best of your knowledge;
• it does not violate another person's rights; and
• it is not unlawful, abusive, deceptive, or malicious.

Unless otherwise agreed in writing, you grant Signora a non-exclusive, worldwide, royalty-free license to display, reproduce, adapt, and use the submitted content for store operation, customer support, and marketing.

You may contact us to request that customer-submitted marketing content be removed from future use, subject to legal and recordkeeping requirements.

19Intellectual property

The website, brand, logo, product images, videos, designs, text, graphics, layouts, and original content belong to Signora Jewels or its licensors and are protected by applicable intellectual-property laws.

You may use the website for personal shopping and information.

You may not reproduce, scrape, republish, sell, imitate, distribute, or commercially exploit protected content without written permission, except where permitted by law.

Automated access must comply with our published technical controls, applicable law, and any written permission requirements.

20Prohibited uses

You must not:

• use the website for unlawful or fraudulent activity;
• submit false information;
• interfere with site security or checkout;
• upload malicious code;
• attempt unauthorized access;
• infringe intellectual-property or privacy rights;
• harass or abuse customers or staff;
• misuse promotions, payment systems, reviews, or returns; or
• circumvent geographic, sanctions, fraud, or security controls.

21Third-party services and links

The website may use or link to Shopify, payment providers, carriers, analytics services, review platforms, social networks, scheduling tools, and other third parties.

Those services may have separate terms and privacy practices. Signora is not responsible for a third-party website or service that it does not control.

22Errors and corrections

We may correct typographical, pricing, option, availability, description, or technical errors.

If a material error affects an order, we will contact the customer and offer an appropriate correction, confirmation, or cancellation.

23Disclaimer

Nothing in these Terms excludes any warranty, right, or remedy that cannot legally be excluded.

Except for express written commitments and mandatory legal rights, the website and informational content are provided on an as-available basis.

Sizing guides, educational content, photographs, estimated dates, and general product guidance are provided in good faith but are not professional legal, financial, medical, or valuation advice.

24Limitation of liability

To the maximum extent permitted by law, Signora is not liable for indirect, incidental, special, punitive, or consequential loss arising from website use or a product, including lost profit, lost opportunity, or loss of data.

This limitation does not apply where liability cannot legally be limited, including applicable liability for fraud, willful misconduct, or mandatory consumer protections.

Signora's total liability relating to an order will not exceed the amount paid for the affected product, except where applicable law requires otherwise.

25Indemnity

To the extent permitted by law, you agree to indemnify Signora against third-party claims caused by your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

26Severability

If one provision is found unenforceable, the remaining provisions continue to apply.

27No waiver

A delay in enforcing a right does not waive that right.

28Governing law and jurisdiction

These Terms are governed by the laws of India.

Subject to mandatory consumer rights and any jurisdiction that cannot legally be excluded, disputes are subject to the courts of Surat, Gujarat, India.

29Changes to these Terms

We may update these Terms to reflect operational, legal, regulatory, or service changes.

The current version will be posted with a revised Last updated date.

30Contact