How long do I have to return an eligible item?+
Standard listed products are eligible for return within 30 days after carrier-recorded delivery when unworn, unused and in their original condition, with the original packaging and included documents. Normal listed choices such as metal, stone carat, chain or bracelet length, an extended ring size, or complimentary engraving do not by themselves make an item Final Sale. A sale or discount also does not imply Final Sale; only an item explicitly classified as Final Sale follows the non-returnable exclusion.
Do I pay for authorized return shipping?+
Contact Signora for authorization before sending an item. For an eligible authorized standard return, Signora provides a prepaid, insured return label and covers the return courier cost, return transit insurance, and applicable return customs, import duties and import taxes. No restocking fee applies.
Can I return a fully custom commission?+
A fully custom commission is different from a listed made-to-order design. After its specifications or CAD are approved, a normal change-of-mind return does not apply. Manufacturing defects remain reviewable. Signora may accept an exceptional non-defect return case by case; documented labor and genuinely non-recoverable costs may be deducted, but these deductions are not a restocking fee.
How long does an approved refund take?+
After the returned item is received and inspected, we normally issue an approved refund to the original payment method within 10 business days. Bank or card posting time is separate.
What if my item arrived damaged or incorrect?+
Manufacturing defects, an incorrect item or transit damage are handled separately from change-of-mind return eligibility. Contact Signora promptly with the order number and clear photos so the team can review and resolve the issue.
Can I send a return before contacting Signora?+
No. The written authorization confirms the correct return address, prepaid carrier label, packing instructions and insured transit requirements.
