A beautiful beginning
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Begin with one of our most-loved collections and find a piece made for you.
Shop best sellers- Made to order in Surat
- Insured worldwide delivery
- Duties prepaid for US, UK & Canada
Shop With Confidence
If something is not right, we make it right. Standard pieces can be returned within 30 days of delivery — and for the US, UK, and Canada, we cover your return shipping and duties too.
30-day returnsWorldwide on all standard designs
Return shipping coveredPrepaid label for US, UK & Canada
Lifetime warrantyAgainst manufacturing defects
What Can Be Returned
You have 30 days from the date of delivery to request a return on standard designs. Your item must be unworn, unused, and in its original condition — with original packaging and proof of purchase.
Non-Returnable Items
Made-to-specification pieces
Any piece customized beyond our standard options — stone, setting, engraving, or bespoke design changes — is made exclusively for you and cannot be returned.
Sale items
Items purchased at a discounted or sale price are final sale.
Gift cards
Gift cards cannot be returned or redeemed for cash.
Not sure whether your piece qualifies? Contact us before ordering and we will clarify.
Starting a Return
- 1
Email care@signorajewels.com with your order number, registered email, reason for return, and photos if the item is damaged or defective.
- 2
Our team will review your request within 1–2 business days.
- 3
If approved, we will send you return instructions and a prepaid return shipping label with the correct return address for your order.
- 4
Send the item back in its original packaging. Once received and inspected, your refund will be processed.
Getting It Back to Us
US, UK & Canada
We provide a prepaid return shipping label and cover any return duties or taxes. There is nothing for you to pay to send your piece back.
Rest of world
We will guide you through the return process. Return shipping costs and any duties on the return shipment are the customer's responsibility. Contact us and we will make it as simple as possible.
How Exchanges Work
We do not process direct exchanges. The fastest way to get a different piece is to return the original (if eligible) and place a new order once the return is accepted. Have questions about sizing or metal before you order? Message us — we would rather get it right the first time.
Something Arrived Wrong?
Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or incorrect, contact us at care@signorajewels.com within 48 hours of delivery with clear photos. We will make it right.
Slight variations in finish or texture are natural in handcrafted fine jewelry and are not considered defects.
Lifetime Warranty
Every Signora piece comes with a lifetime warranty against manufacturing defects in metal and stone setting. This covers defects in craftsmanship — not damage from wear, accidents, or loss.
Because we do not have an overseas workshop, we cannot perform resizing, re-plating, or repairs after delivery. For these services we recommend a trusted local jeweler — most can work with our pieces without issue.
When You Will Hear From Us
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the credit.
If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at care@signorajewels.com.
Coverage by Country
US / UK / Canada
- 30-day returns
- Return shipping covered
- Duties covered — nothing to pay to send it back
Rest of world
- 30-day returns accepted
- Customer covers return shipping and any duties on the return shipment
Wherever you are, if something is not right, contact us and we will help.
Returns FAQ
How long do I have to return something?
30 days from the date of delivery, for standard designs.
Do I have to pay for return shipping?
No. For the US, UK, and Canada we provide a prepaid label and cover any return duties.
Can I return a customized or bespoke piece?
No. Made-to-specification pieces are made exclusively for you and are non-returnable. If you are unsure whether your piece qualifies, contact us before ordering.
How long does a refund take?
Within 10 business days of us receiving and approving your return.
My item arrived damaged — what do I do?
Contact us at care@signorajewels.com within 48 hours with photos and we will resolve it.
I am outside the US, UK, and Canada — can I return?
Yes, 30-day returns apply worldwide on standard designs. You will be responsible for return shipping costs and any duties on the return shipment. Contact us and we will guide you through the process.
Can I Return It?
A quick guide, not a final decision — your confirmation always comes from our team.
What are you returning?
What condition is it in?
Days since delivery10 days
Eligible
You're within the 30-day window
Email care@signorajewels.com with your order number to start. In the US, UK & Canada we send a prepaid label and cover return duties.